Frequently Asked Questions
Our answers to the most frequently asked questions
How long is the delivery time if I want the iSpot Connect device delivered?
All orders received and paid for by 14.00 (2pm) on business days are shipped the same day.
Can I prebook (reserve) an iSpot Connect unit for pickup at Geneva Airport?
Can I rent an iSpot Connect hotspot for longer than one month?
Yes, we have multi month rental options in the store. Please note that rentals of more than one month are not available at the Geneva Airport pickup point.
How secure is the iSpot Connect mobile hotspot?
Can I stream video with the iSpot Connect service?
Can I pickup an iSpot Connect unit at Zürich Airport?
Yes, you can. You need to choose the Delivery option and have the unit delivered "Poste Restante" at the Zürich Airport Post Office. On arrival, go to the Zürich Airport post office, show them an ID and they will give you the package including a self addressed stamped envelope for the return of the unit.
More info on Zürich Airport pickup can be found here.
Does the iSpot Connect service work everywhere in Switzerland?
How does the iSpot Connect Service work?
The iSpot Connect hotspots use 4G mobile infrastructure to provide internet connectivity. The devices "convert" a mobile data connection into a WiFi hotspot.