Frequently Asked Questions

Our answers to the most frequently asked questions

Normally we ship the iSpot Connect device priority Swiss mail which is an overnight delivery service (business days). However, to ensure receiving the unit on time, please plan on two business days for delivery.

All orders received and paid for by 14.00 (2pm) on business days are shipped the same day.
Yes you can. If you would like to prepay and reserve an iSpot Connect hotspot for pickup (and dropoff) at Geneva Airport, choose the store pickup option and choose Geneva Airport as the pickup location. This will remove the delivery charge from the order and ensure that you have a hotspot reserved for you on arrival. You can also of course pay directly at the Visitors Desk at the airport without prebooking, but this is on a first come first serve basis and unit availability is not guaranteed.

Yes, we have multi month rental options in the store. Please note that rentals of more than one month are not available at the Geneva Airport pickup point.

Each iSpot Connect hotspot has it's own password (Key) to be able to connect to it using WiFi and all data is encrypted between your device and the iSpot Connect hotspot. This is much more secure that using a public hotspot where anyone connected to the same hotspot can potentially see all the data from everyone connected to that hotspot. You control who else can use your iSpot Connect hotspot.
Yes, you can with no problem as long as the hotspot has at least a 3G connection to the mobile network. However be aware that if many simultaneous WiFi connections are all streaming video using the same iSpot Connect hotspot, you may not have as smooth of a viewing experience, as with any WiFi hotspot that becomes overloaded.

Yes, you can. You need to choose the Delivery option and have the unit delivered "Poste Restante" at the Zürich Airport Post Office. On arrival, go to the Zürich Airport post office, show them an ID and they will give you the package including a self addressed stamped envelope for the return of the unit.

More info on Zürich Airport pickup can be found here.

Yes, it does, except perhaps in remote uninhabited mountain valleys! If for any reason you are in location where you are not happy with the connection speed, please contact us.

The iSpot Connect hotspots use 4G mobile infrastructure to provide internet connectivity. The devices "convert" a mobile data connection into a WiFi hotspot.