Frequently Asked Questions
Our answers to the most frequently asked questions
iSpot Connect Pocket WiFi Questions
How long is the delivery time if I want the iSpot Connect pocket wifi delivered?
All orders received and paid for by 14.00 (2pm) on business days are shipped the same day.
Can I pick up an iSpot Connect pocket wifi at Geneva or Zürich Airport?
Yes you can. You can have the iSpot Connect pocket wifi delivered to the Post Office at either airport "Poste Restante". You just need to show ID at the counter to receive your package. The package includes a stamped self addressed envelope for the return of the equipment at any Swiss Post yellow mail pickup box (or Post Office) in Switzerland.
Can I rent an iSpot Connect pocket wifi for longer than one month?
Yes, we have multi month rental options in the store.
How secure is the iSpot Connect pocket wifi?
Each iSpot Connect pocket wifi has it's own password (Key) to be able to connect to it using WiFi and all data is encrypted between your device and the iSpot Connect pocket wifi. This is much more secure that using a public hotspot where anyone connected to the same hotspot can potentially see all the data from everyone connected to that hotspot. You control who else can use your iSpot Connect pocket wifi.
Can I stream video with the iSpot Connect service?
Yes, you can with no problem as long as the hotspot has at least a 3G connection to the mobile network. However be aware that if many simultaneous WiFi connections are all streaming video using the same iSpot Connect pocket wifi, you may not have as smooth of a viewing experience, as with any WiFi hotspot that becomes overloaded.
Does the iSpot Connect service work everywhere in Switzerland?
How does the iSpot Connect Service work?
The iSpot Connect pocket wifi uses 4G mobile infrastructure to provide internet connectivity. The pocket wifi "converts" a mobile data connection into a WiFi hotspot.