Frequently Asked Questions

Our answers to the most frequently asked questions

iSpot Connect Mobile Device Questions

Normally we ship the iSpot Connect device priority Swiss mail which is an overnight delivery service (business days). However, to ensure receiving the unit on time, please plan on two business days for delivery.

All orders received and paid for by 14.00 (2pm) on business days are shipped the same day.

Yes you can. You can have the iSpot Connect device delivered to the Post Office at either airport "Poste Restante".  You just need to show ID at the counter to receive your package.  The package includes a stamped self addressed envelope for the return of the equipment at any Swiss Post yellow mail pickup box (or Post Office) in Switzerland.

Yes, we have multi month rental options in the store. Please note that rentals of more than one month are not available at the Geneva Airport pickup point.

Each iSpot Connect hotspot has it's own password (Key) to be able to connect to it using WiFi and all data is encrypted between your device and the iSpot Connect hotspot. This is much more secure that using a public hotspot where anyone connected to the same hotspot can potentially see all the data from everyone connected to that hotspot. You control who else can use your iSpot Connect hotspot.
Yes, you can with no problem as long as the hotspot has at least a 3G connection to the mobile network. However be aware that if many simultaneous WiFi connections are all streaming video using the same iSpot Connect hotspot, you may not have as smooth of a viewing experience, as with any WiFi hotspot that becomes overloaded.
Yes, it does, except perhaps in remote uninhabited mountain valleys! If for any reason you are in location where you are not happy with the connection speed, please contact us.

The iSpot Connect hotspots use 4G mobile infrastructure to provide internet connectivity. The devices "convert" a mobile data connection into a WiFi hotspot.